Transform CX and service operations across APAC.
From Australia to Japan, New Zealand to Indonesia, we help regulated organisations adopt agentic AI safely.
omnichannel is a customer experience and service operations consultancy serving the Asia-Pacific region. We help organisations adopt agentic AI with human control, transform CX, and reduce cost to serve across every regulatory regime in APAC.
Built for your regulators
We design every engagement with the regulatory context of Asia-Pacific in mind.
Sectors we serve in Asia-Pacific
Regulated sectors across APAC where customer experience and operational safety matter most.
Banking & finance
The pain: Banking Code of Practice, design and distribution obligations, vulnerable-customer obligations, and legacy platform debt across multiple jurisdictions.
How we help: Maturity Review of CX and compliance; AI readiness for APRA, RBNZ, and FSA regimes with human-in-control decision gates.
Insurance
The pain: Claims speed, regulatory reporting, and fraud detection vary widely by market.
How we help: Contact centre advisory and AI-assisted claims triage tailored to local regulator requirements.
Telecoms
The pain: High churn, complex billing, and omnichannel gaps in diverse markets.
How we help: CX strategy and platform advisory to unify channels; operational diagnostics for ACMA, DICT, and KCC.
Utilities
The pain: Price caps, outage response, and vulnerable-customer registers.
How we help: Service operations redesign and AI-assisted outage communication with full human oversight.
Why now
APAC is moving fast on AI adoption, but every regulator has different expectations. Organisations that build human-in-control operating models now will lead their markets. Those that wait will face retrofit costs and compliance gaps.
Get started in Asia-Pacific
Book a working session. We will diagnose your current state and give you a clear plan tailored to Asia-Pacific.
Book a working session